Demonstration — fictional content
A step-by-step, question-driven guide for handling the audience enquiries that arrive in a shared iview support mailbox. This tool does not take actions in Outlook or any support system — it only guides the human handling the email.
Built by Pascal Daglis. The working version of this replaced a set of static Word guides for a government design team. The organisation, the mailbox, the policies and every link below are invented for an ABC iview scenario so the tool can be shown publicly — none of it is real ABC guidance or a real ABC process. Back to the portfolio